Employee Spotlight: Nelson, Customer Experience Lead

Meet Nelson, Customer Experience Lead at Hatio!

What do you do at Hatio?

Customer Experience Lead, CX Team

What did you do before Hatio?

I used to be a Warehouse Assistant Manager in a 3PL company and that experience made me know better what customers are concern the most.

Why did you choose Hatio?

Seeking to gain a different exposure made me choose Hatio as it provides me a bigger opportunity to learn something new.

What do you like most about your job?

Meeting different clients is what I like about my job because I get to learn different stuff through communicating with them.

What has Hatio changed since you joined?

The relationship between Hatio and clients is being improved.

What excites you the most about the year ahead?

Having more clients and experience on how Hatio is able to help them in solving their supply chain issue.

What departments do you collaborate with? What is that like? 

I engage the most with the product & engineer team. We worked on the feedback we have gotten from clients and improvise them.

What cross-functional projects have you been involved in? 

Minor testings. I involved in inspecting whether is there any bugs in the system.

What’s your favourite part about the Hatio culture?

The favourite part I like about Hatio culture is that each individual takes ownership of their own work.

What do you like to do when you aren’t working? 

Watching movies is what I like to do during my free time.

Employee Spotlight: Faris, Product Engineer

Meet Faris, Product Engineer at Hatio!

What do you do at Hatio?

Product Engineer, Engineering Team

What did you do before Hatio?

I was a Software Engineering fresh graduates from Universiti Teknologi Malaysia before I joined Hatio.

Why did you choose Hatio?

When Hatio SEA was first established in Malaysia, they approached and gave me the opportunity to work with them.

What do you like most about your job?

Family-like culture in the workspace of course. Then, coding is in my blood, that’s why I enjoy what I am doing.

What has Hatio changed since you joined?

I’ve been with Hatio since he was a newborn learning to walk. But now, it is running fast like a teenager with a big dream.

What excites you the most about the year ahead?

To be honest, the first thing that excites me the most is when knowing the changes in the system architecture that we’re about to get soon. Overall, of course, I would like to see us in the market standing at the same level as those big boys. Also, not to forget, getting our very first bonus ever!!

What departments do you collaborate with? What is that like? 

I engage the most with CX Team. The collaboration is more towards the user experience of our product. From there, I know that a lot of improvements needed developers like us to level up our game in this field.

What cross-functional projects have you been involved in? 

Back in 2020, there was an integration with Xero Accounting and Xilnex POS system. However, unfortunately, the project was discontinued due to certain reasons. Yet, I am still glad that I could contribute something that time and remain some features for the current system.

What’s your favourite part about the Hatio culture?

Family-like culture, for sure! The hierarchical structure is there but the feeling is more like a family. We have activities, celebrations, and more that bring us together.

What do you like to do when you aren’t working? 

Exploring new things in terms of coding, mobile gaming, garphic designing, eating, sleeping driving and more…

Employee Spotlight: Pierre, Software Engineering Intern

Meet Pierre, Software Engineering Intern at Hatio!

What do you do at Hatio?

Software Engineering Intern, Engineering Team

What did you do before Hatio?

I’ve always been interested in automating processes. I was a Computer Science student before my role at Hatio.

Why did you choose Hatio?

With its tight-knit culture, I am able to grasp new concepts and communicate with various departments  – something very DevOps oriented. In addition, Hatio is a place where everyone takes ownership even as an intern.

What do you like most about your job?

While we are serious about meeting deadlines and delivering the best work, micromanagement is absent and we still know how to have fun so as not to stress ourselves. It also helps that everyone here is youthful and lively.

What has Hatio changed since you joined?

There’s been an influx of new talent who will definitely help us with our tasks. Plus, to keep up with the new hires, the office is expanding by connecting to the neighbouring unit.

What excites you the most about the year ahead?

I think it would have to be working on the WMS and seeing it grow to become the perfect solution.

What departments do you collaborate with? What is that like? 

I regularly work with the CX and Support teams. Typically, they’re my source of customer complaints which allows me to target areas of the WMS which need improvement.

What cross-functional projects have you been involved in? 

I’ve been working with the QA team on automated testing to expedite our testing processes and ensure no bugs make it to production.

What’s your favourite part about the Hatio culture?

We can crack jokes to keep the workplace fun. On the other hand, we all have a say in what we think is best for the project, no matter our position.

What do you like to do when you aren’t working? 

I’ll usually work on my personal coding projects, play badminton with friends or just watch TV.