Meet Chris Lim, the Lead Engineer in Hatio!
What do you do at Hatio?
I am the Lead Engineer and I am in charge of leading the Engineering team and liaise other departments in the company. Things that I am dealing with day-to-day basis are allocating resources, making key technical decision, gathering feedbacks and more.
What did you do before Hatio?
I have experience in Software Development, planning, defining, designing and building Web Based Application before I joined Hatio.
Why did you choose Hatio?
I joined Hatio in order to broaden my horizons and develop my technical abilities. I’m very excited to see what the future holds for me in this position.
What do you like most about your job?
Understanding how different businesses work is what intrigued me the most, that is the reason I like about my job as I get to explore in this aspect.
What has Hatio changed since you joined?
Hacking a solution from a garage-style operation to a multi-department operation.
What excites you the most about the year ahead?
Come out with a highly scalable and performant solution that can disrupt the industry.
What department do you collaborate with? What is that like?
I had a challenging and exciting experience working with the CX team.
What cross-functional projects have you been involved in?
I have involved in product pitching for one of our clients with the sales team. This is all about explaining and convincing that our product is the best fit for your requirement and recommendations which will help you to get benefits from our solution.
What’s your favourite part about the Hatio culture?
We’re committed to create an inclusive, respectful and diverse workplace. At Mention, politics are something we avoid in the office, but not feelings. We believe that people should be themselves at work.
What do you like to do when you aren’t working?
I like to acquire new information and connect with people. I believe that learning is for life, and that it comes from within.
Meet Ee Chern Hao, the Software Engineer in Hatio!
What do you do at Hatio?
I am the Software Engineer and I am in charge of implementing new features in WMS and fixing bugs.
What did you do before Hatio?
Before I began working at Hatio, I was a university student pursuing a Bachelor of Computer Science degree.
Why did you choose Hatio?
The reason I choose Hatio is that I wanted to explore the Supply Chain industry and work together as a team.
What do you like most about your job?
Colleagues that are fun and friendly are what I like the most about my job.
What has Hatio changed since you joined?
The office space has expanded as the number of people is growing.
What excites you the most about the year ahead?
The unknowns in the future is what excites me the most as I grow in this friendly working environment.
What department do you collaborate with? What is that like?
I have collaborated with the CX and Supports team, it was a good opportunity as I get to know different working methods from their team as well.
What cross-functional projects have you been involved in?
WMS is the cross-functional project that I took part in and I learned a lot through that.
What’s your favourite part about the Hatio culture?
The people and the environment that allows me to learn and bond with is my favourite part of Hatio’s culture.
What do you like to do when you aren’t working?
I will keep myself busy during my freetime to really get away from my work and relax.
Meet Muhammad Solihin Bin Muhamad, the Support Engineer in Hatio!
What do you do at Hatio?
I am the Support Engineer and I handle Customers’ related issue.
What did you do before Hatio?
I was studying before I started my career path at Hatio.
Why did you choose Hatio?
I was attracted to the framework architecture at Hatio and that became one of the reasons I joined Hatio.
What do you like most about your job?
Things I like about my job are that I get to meet new people and befriend them.
What has Hatio changed since you joined?
While the employee benefits remain, the management team has improved a lot over time.
What excites you the most about the year ahead?
I am excited to see the growth of Hatio and break through my KPIs.
What department do you collaborate with? What is that like?
I have collaborated with the Developer Team to work on a highly prioritised customer issue.
What cross-functional projects have you been involved in?
I participated in cross-functional projects like onboarding clients onto our system.
What’s your favourite part about the Hatio culture?
Communication. This is my favourite part of Hatio’s culture as team members always communicate with each other even on nonworking days whenever there are issues.
What do you like to do when you aren’t working?
Playing games and managing my own business are what I like to do during my free time.
Meet Sum Joe Kin, the Product Engineer in Hatio!
What do you do at Hatio?
I am the Product Engineer and I am in charge of API integration, Support.
What did you do before Hatio?
I worked as a Software Developer before I start to work in Hatio.
Why did you choose Hatio?
I like what Hatio is doing: providing a cloud supply chain for warehouses.
What do you like most about your job?
The chance to learn new skills is what I like most about my job.
What has Hatio changed since you joined?
The number of employees has increased and the objective for this company has become clearer.
What excites you the most about the year ahead?
The expansion of the company will be an exciting adventure and this excites me the most.
What department do you collaborate with? What is that like?
I have collaborated with Support Engineers. The collaboration is towards finding the root cause using a more advanced method.
What cross-functional projects have you been involved in?
I have been involved in cross-functional projects by doing secure file transfer protocols.
What’s your favourite part about the Hatio culture?
The open-plan office concept is my favourite part of Hatio’s culture.
What do you like to do when you aren’t working?
I love to listen to and discover new music when I am not working.
Meet Noratikah Mohd Amin, the Software Engineer in Hatio!
What do you do at Hatio?
I am the Software Engineer and I am in charge of fixing high prioritised customers’ issues.
What did you do before Hatio?
I was a student doing my Bachelor’s degree in Information Technology (IT).
Why did you choose Hatio?
The casual working environment is something that is unique in Hatio and this is one of the reasons I chose to work here.
What do you like most about your job?
Not only was I learning more about designing SQL queries for databases, but my coworkers were very transparent, teaching me on how to handle customer expectations.
What has Hatio changed since you joined?
Collaboration between Sellercraft and Hatio happened.
What excites you the most about the year ahead?
I am hoping to have improvements in my career development by gaining new skill sets and qualifications.
What department do you collaborate with? What is that like?
Before this, I am under customer support and my work is heavily related to customers. For now, I am collaborating with the CX Team and I focus more on fixing technical issues that require coding solutions.
What cross-functional projects have you been involved in?
I collect features requirements from the Product Team to enhance features in Operato.
What’s your favourite part about the Hatio culture?
The culture that celebrates everyone’s birthday and there will be activities organised to improve teamwork is my favourite part of Hatio’s culture.
What do you like to do when you aren’t working?
Food hunting is what I do during my free time and I enjoy doing it very much!
Meet Ahmed Qaid, the Product Engineer in Hatio!
What do you do at Hatio?
I am the Product Engineer and I am in charge of API development and integrations.
What did you do before Hatio?
I was a part-time software engineer before I joined Hatio and the experience taught me better on how to adapt Computer Science knowledge to the workforce.
Why did you choose Hatio?
I chose Hatio because I was interested in e-commerce and the company is specialized in supply chain solutions.
What do you like most about your job?
I like the workstyle here where everyone owns their tasks and does them well.
What has Hatio changed since you joined?
Hatio expanded in B2C by making partnerships and integrating its services.
What excites you the most about the year ahead?
Things that excite me most this year are the knowledge and experience that I will gain by the end of the year.
What department do you collaborate with? What is that like?
I have collaborated with the CX and Support Team. Collaborating with the Support Team is usually about managing tough situations while collaborating with CX Team is leaner but mostly requires documenting stuff.
What cross-functional projects have you been involved in?
Integration & API documentation, client setup, Risk management and support are the cross-functional projects that I have been involved in.
What’s your favourite part about the Hatio culture?
Hatio’s culture focuses on openness with a big emphasis on communication.
What do you like to do when you aren’t working?
Hanging out with my friends during my free time.
Meet Gan Chee Siang, the Web Developer in Hatio!
What do you do at Hatio?
I am the Web Developer and I am in charge of front-end coding.
What did you do before Hatio?
I worked as a web developer in my previous company for 2 years, therefore, I would like to switch to a new environment.
Why did you choose Hatio?
Hatio turned out to be my choice because I see the opportunity here for me to learn as it is also a tech-related company.
What do you like most about your job?
Colleagues that are nice and friendly is the biggest reason I like my job because I feel comfortable working around this bunch of people.
What has Hatio changed since you joined?
The interface of the webpage improved a lot since I have joined.
What excites you the most about the year ahead?
The arrival of my first child is what I am expecting the most this year and not to mention the growth of mine and the family.
What departments do you collaborate with? What is that like?
I have not collaborated with any departments yet so far, and would like to work with some in the near future.
What cross-functional projects have you been involved in?
The tasks that I am currently working on do not require me to participate in cross-functional projects.
What’s your favourite part about the Hatio culture?
There will be monthly birthday celebrations for the month’s birthday babies, then we will eat and celebrate together which turns out to be my favourite part of Hatio’s culture.
What do you like to do when you aren’t working?
Spending time with my family is the best thing to do while I am not working.
Meet Suhadah, the Software Engineer in Hatio!
What do you do at Hatio?
I am the Software Engineer from the Engineering Team.
What did you do before Hatio?
I was an undergraduate studying Software Engineering Course at Tun Hussein Onn University before I joined Hatio.
Why did you choose Hatio?
The reason I choose to continue working here in Hatio after my internship is because of the culture here.
What do you like most about your job?
Things that I like about the job are that I get to learn a lot of things here and most importantly, I get to be more detail-oriented.
What has Hatio changed since you joined?
The software of Hatio has been improved by collaborating with Sellercraft since I joined.
What excites you the most about the year ahead?
I am looking forward to learning more things that will improve my technical skills.
What departments do you collaborate with? What is that like?
I had an opportunity to collaborate with the product team and this collaboration smoothened the process of my current job.
What cross-functional projects have you been involved in?
The cross-functional project that I have been involved in was to collect product test cases from the product team.
What’s your favourite part about the Hatio culture?
Things that I enjoy working in Hatio is that there’s no gap between the seniors and juniors.
What do you like to do when you aren’t working?
I like to read novels during my free time and the best novel that I have read so far is <Empayar>.
Traditionally, supply chains have not been constructed around the concept of adaptability. There is a lack of agility and they don’t foresee market shifts. As a result, when faced with shortages or changes in demand, these systems are vulnerable to breakdown.
Additionally, the logistics industry has been hesitant to adopt the latest technology. The rest of the world is using cloud technologies to break down barriers and consolidate communication, but corporations are still using fragmented applications and tools to manage orders, evaluate inventories and dispatch items.
All of these problems were brought to light and made worse by the pandemic that broke out across the world. In a report from Accenture, 75% of companies have had negative or strongly negative impacts on their businesses from the supply chain disruptions from the pandemic.
Shortages led to an increase in prices and empty shelves as the result of a domino effect. We’re in the midst of a major game of catch-up right now as we try to restore an efficient flow of commodities from one location to another in the face of the world’s largest backlogs. A fundamental shift in supply chain management is required now, even though experts predict that we will eventually catch up.
Here are a few issues that can be seen in the supply chain issues up to this day.
Matching customer expectations
As the demand for one-day delivery has increased, the entire supply chain process has been reshaped by customers. As you may imagine, there is a lot of competition out there. It’s possible for them to choose a similar product from a competing supplier that claims to deliver faster, which means that you will lose one of your customers. Delivering on your promises is the best way to ensure that your customers remain loyal to you. There are other considerations, such as customer satisfaction, that must be taken into account when lowering the projected delivery date. If your product or service does not meet client expectations, swift delivery will not save you. After the product has been purchased and delivered, customers want to know that they can rely on customer service from start to finish. You’ll lose customers if you provide them anything less.
Keeping it cost effective
Keeping costs down while speeding up delivery is a difficulty that many businesses have to contend with. In order to meet short delivery deadlines, you’ll need to stock up on supplies ahead of time. To put it another way: if the product doesn’t sell, you’ll be on the hook for the manufacturing costs and the loss. A lot of companies are making the switch to just-in-time delivery strategies to avoid this problem. In addition to saving money for the company, low-volume manufacturing implies that the items are of a higher quality and are delivered with care and precision.
Constant update and communication
To meet the demands of today’s customers, it is essential that they be able to track their orders in real time. This means that they prefer to keep track of the order throughout the delivery process and expect you to meet your delivery deadline. A well-staffed customer support department will be especially important during this critical period, when questions about delivery times are most likely to arise. Customer dissatisfaction and a poor purchasing experience could result from a poorly-answered question. Furthermore, they have little faith in the application’s ability to function consistently across various platforms. Meaning that once they’ve picked out certain things from an online catalogue, they can seamlessly switch to the mobile app and complete their purchase without stopping in between visits to the desktop or laptop.
Accuracy in inventory management
Increased stock keeping is required for e-commerce businesses. When it comes to storing high-value electronic products, you can never have too many on hand, but having too few risks missing out on business opportunity. The most difficult part of running a business is keeping track of your inventory, which has a direct impact on profits and losses. Customers may be unable to place orders if you have insufficient inventory, which benefits your competitor. Conversely, keeping an excessive number of items on hand may result in unused inventory. Stocking inventory needs to be planned meticulously, especially for high-end devices, which become obsolete every six months. Inventory management is an area where technology and automation may help you keep track of available inventory accurately and minimise any shortages.
Inadequate infrastructure management
Having a well-planned layout for enhanced mobility and visibility in the warehouse is all that is required here. Effortless picking and packing are essential, and the arrangement should maximise the available area in being efficient as possible. As a result, introducing warehouse management systems (WMS) can help to streamline the warehouse. A mobile app or having it at the touch of the hand for such software also makes it possible for workers to maintain track of the warehouse without having to leave their workstations. This will allow the business to keep up with timely orders.
“Supply chain and logistics is at a breakneck speed in terms of technological investment and technological advancement” and “It’s about finding the right technology fit that meets the business needs, proper implementation, and customisation”
Bernard Hor, CEO of Hatio
Looking into the future, logistics will rely on cloud supply chain technology. Companies can move forward even in a chaotic environment thanks to a dispersed network with centralised intelligence. Make sure to be up to date with your business to ensure your business is future proof for years to come.
Meet Taufeeq, Assistant Project Manager and Front End in Hatio!
What do you do at Hatio?
I am the Assistant Project Manager and Front End in Hatio.
What did you do before Hatio?
Before I started my working life in Hatio, I was a fresh graduate.
Why did you choose Hatio?
I was referred by my friend Sol to this position I am in right now despite the fact that I would also like to learn more new knowledge knowing that this company is technology-based which is what I am interested in.
What do you like most about your job?
I would say the flexibility that the company gives as co-workers here take ownership of their own work and our employers will not micro-manage us.
What has Hatio changed since you joined?
The language proficiency on the website and Hatio’s relationship with clients have improved.
What excites you the most about the year ahead?
New knowledge that is waiting to be unlocked is what excites me the most.
What departments do you collaborate with? What is that like?
I have collaborated with Marketing Department. It was interesting as I get to know more knowledge in terms of Social Media restrictions, Podcast channel setup, and more.
What cross-functional projects have you been involved in?
The cross-functional project that I have been involved in was setting up a warehouse system for Hatio’s client.
What’s your favourite part about the Hatio culture?
Hatio provides a positive space in terms of a supportive atmosphere where everyone feels valued working here.
What do you like to do when you aren’t working?
Spending time with my family, playing sports like Futsal, and riding bikes is what I like to do during my free time.
